MPS — Firmin’s Best Decision yet!

MPS — Firmin’s Best Decision Yet!

Firmin’s Office City is proof that being an old, well-established business doesn’t mean you’re not future-focused and tech-driven. Firmin’s is registered as a Historical Business and has received the Texas Treasure Business Award, which recognizes the accomplishments of Texas businesses that have provided employment opportunities and support to the state’s economy for at least 50 years. It is the oldest office products dealer in East Texas, founded in 1918 by Harry Firmin and his three sons, Treher, Jack and Charles.

In the 1940s, Charles returned from World War II and began working for Firmin’s in Texarkana, Jack opened a Firmin’s store in Mt. Pleasant and Treher opened his own company in Waco. Charles Firmin, Jr. began working for his dad in the 1950s and took over the company in the early ’70s.

In 1997, Charles “Chuck” Firmin, III became president of Firmin’s Office City, which currently operates out of Texarkana, Longview and Terrell locations, servicing East Texas, Southwest Arkansas, Southeast Oklahoma and Northwest Louisiana.

In the early 2000s, Chuck added the Office Machine Division and Firmin’s became the local Authorized Dealer for Kyocera and Konica Minolta. Three years later, he started their Managed Print Services (MPS) program and says this has been the best decision of his career so far.

The MPS team conducts an analysis of a customer’s fleet of copiers and printers and presents a thorough report of usage, equipment and cost per page. The goal is to help the customer control the equipment and manage it to an affordable cost of under two cents per printed page. For that two cents per page, Firmin’s covers parts, labor, travel time, toner and drum–everything but the paper.

“The exciting part for us is we have taken a lot of HP printers and put them under service. We are using Elite Image toners and generic drums/PM kits, and since doing this, we have been averaging 64% GP on HP printers. That is exciting to us,” explains Chuck, “and the program has also helped create machine sales!”

In these days of commoditized products and the apparent race to rock-bottom pricing, Chuck has created a niche in which Firmin’s can thrive by offering real value and cost savings to its customers.

Firmin’s Is Now In Longview!

Firmin’s Office City is excited to announce that on August 1st we consolidated our Carthage and Mt. Pleasant stores. After months of planning, we have chosen Longview as our newest store location. We are now strategically located between Carthage and Mt. Pleasant.

Our existing customers will have improved service and will speak to the same friendly staff! Shannon, Kathryn, Todd and Matt will continue to serve you as always.

We also look forward to the opportunity to serve a brand new group of customers in the Longview area!

To our new & potential customers:

You now have the ability to get superstore pricing and hometown service!

Firmin’s will be your One-Stop-Shop for everything in your office:
– Office Supplies – Furniture
– Printing – Office Machines & Service
– Janitorial Supplies – Breakroom supplies

….We even offer 5-gallon water dispensers and Keurig brewers!

As always, THANK YOU for your business. We look forward to continuing to meet all of your office needs!

Chuck Firmin

Firmin’s Office City, Terrell, TX Ribbon Cutting & Grand Re-Opening

In 2015, Firmin’s Office City acquired a new location in Terrell, Texas. This allows Firmin’s to expand services even further. Firmin’s now has the capability to services all of East Texas as well as the Eastern part of the Metoplex, including Rockwall.

So, on March 30th, after much preparation, we were able to have our official Ribbon Cutting and Grand Re-Opening of the Terrell location. With the help of the Terrell Chamber of Commerce, this event was a great success! Thank you to all who attended and helped us celebrate this occasion.

Thank you, Kenneth, James, and Dodi for all of your hard work preparing the store for this event.

A special thanks as well to Java Junkies for the delicious catering!



There’s a New Rep in Town!

There’s a new Rep in town!

Firmin’s is proud to introduce the newest member of our sales team, Joel McClellan!

Joel McClellan has been a sales executive for more than 10 years, during which time he has amassed millions in sales for the organizations he has worked for. Recognized every year as a top achiever, Joel is known for his professional presentation, personable nature and helping his customers become more successful.

In addition to his professional achievements, Joel is active in his community, supporting local fundraising efforts, volunteer work and can be found on the field helping kids in youth sports.

Joel will be taking good care of customers in the areas of Texarkana, Atlanta, Linden, Jefferson, Marshall & Longview. So if you are in these areas you can look forward to a visit from Joel soon!

Visit our “Meet the Sales Team” page if you would like to contact Joel. He would love to hear from you!

Terrell Office Products Merges With Firmin’s Office City


After a year of work, it has finally happened… Terrell Office Products (“TOP”) has merged into Firmin’s Office City.

I have had the opportunity to meet with the staff of TOP and they truly have the needs of their customers in mind.

During the first week of June I had the privilege of working in the Terrell office. The staff and even the customers were great…. This is going to be lots of fun!

What this merger means for TOP and Firmin’s customers:

Benefits to TOP customers:

• Deal with the same local people with whom you are familiar
• Enjoy an expanded variety of products
• Purchase Keurig Coffee and 5 gallon water
• Get the Keurig coffee makers & 5 Gallon water dispensers FREE
• Get breakroom and restroom dispensers FREE
• Buy or lease office machines along with service agreements
• Purchase printing and promotional products
• Access to state and federal purchase contracts on goods and services
• Enjoy freebies such as Free Sample Friday & Online Ordering Specials

Benefits to Firmin’s customers:

• Deal with the same local people with whom you are familiar
• Access to new furniture and product lines
• Purchase Keurig Coffee
• Get the Keurig coffee maker FREE

Both stores have a wider delivery area, which will enable us to better service our companies with multiple locations.

Thank you to all TOP and Firmin’s customers for your patronage. I look forward to meeting you all!

Chuck Firmin

Stinky Water? Firmin’s Has Your Solution

Do You Have Stinky Water?

Water - Firmins Office City Texarkana Longview Mt Pleasant Carthage TexasI received a letter from the Texarkana water company the other day. It said they are changing the way the water is cleaned. So for a few weeks I may have water that has a funny smell, taste and color. I was assured in this letter, however, that it is still safe to use just as always……

If you are in the same boat as I am and don’t want to use water that looks, tastes and smells funny, Firmin’s may be able to help!

We have a variety of water solutions for you, from cases of bottled water to 5 gallon bottles of water. Let us help you remedy your stinky water problem! 🙂

Chuck Firmin

Firmin’s offers Glacier Clear purified drinking water in a 24-pack case (Item # PWT500528). Order your water from Firmin’s during the month of March and get 35% off! When you place your order online, simply enter coupon code “MARCHBLOG” to take advantage of this unbeatable price! Firmin’s will deliver directly to your office. It doesn’t get any easier than that!

Welcome to Our New Website

Welcome to Firmin's Office City New WebsiteThis is our official first blog, so it will be a good one! Over the past year we have made several changes to help you, our customer, reduce soft cost. At the same time these changes also help us focus on you more.

Change #1: As many of you know, we have “Free Sample Friday“, which we have done for years. In the last few months we have added “Web Specials“. This new program is designed to encourage internet ordering. At the first of each month our marketing staff will send you a “Promo Code” for our web special for the month. When you place your online order, you’ll simply enter the code and you will get a free product!

Change #2: Along with the web specials, our staff has been spending hours working in the computer system to help our customers save money. When you select an item online, if that item has a substitute at a lower cost, our system will let you know, giving you the opportunity to choose which item you want. We have had customer tell us this has saved them over 30% on their overall order.

Change #3: In Texarkana, we no longer have a retail supply area open to the public. In Mt. Pleasant and Carthage, we no longer offer faxing services. This allows our customer service staff to devote their time and energy to helping our commercial customers save time and money.

Change #4: Lastly, in July 2014, we launched our new website and ordering platform! This is the best site in the industry! is not just an ordering site, it is a resource to assist you in facilitating office efficiency and improving your bottom line.

Thank you all for your support, we appreciate your business!


Chuck Firmin
President, Firmin’s Office City