Increase Efficiency Using Firmin’s Remote Service

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….. PUT DOWN THAT BASEBALL BAT! 

We have a better solution!

When printers are down…. the office is down, which can be very frustrating.

Recently we have begun helping customers with remote access troubleshooting and problem solving.  By accessing the customer’s network remotely, we are able to  resolve technical issues in a quicker timeframe.  All it takes is a phone call!

Here are just a few instances where we have been able to do this:

  • We helped install new print drivers on new computers at Texarkana Convention Center for their Konica Minolta color MFP.
  • We set up email configuration and custom stamps for Langdon Davis Attorney when they upgraded to a new Konica Minolta.
  • We were able to troubleshoot network connectivity problems for Broken Bow Chamber of Commerce to quickly identify the problem and order correct parts to resolve the issue.

Read more about this service below!

 

                                           Firmins Office Solutions Remote Services

When printers are down, and you must wait for a technician to come in person to solve technical issues, this can cause delays that cost your company valuable time and money.

Firmin’s has a solution for you!  In keeping up with the fast-paced world of technology, we now offer the capability of remote service to your multi-function printers.  One simple phone call and a few clicks of the mouse can fix most issues with settings, scan functions and print drivers.

With this capability your down time will be minimal and efficiency will be maximized.

Here’s the best part… if your multi-function printer is under a maintenance agreement with Firmin’s, this remote service is free!

Contact us today to learn more!

Phone: 903-793-5566

Darrin Satterfield      dsatterfield@firmins.com

David Rodgers          drodgers@firmins.com